Gaming floor employees in casinos possess various roles and responsibilities, with one goal in common: providing guests with an unforgettable experience.
Pit bosses (sometimes known as pit managers or supervisors ) serve as overseers on casino floors to monitor dealers at each pit in their assigned pit area and ensure games run smoothly, settle disputes between customers and players, train dealers as needed and write reviews on them.
Table Games Dealers
Casino dealers operate in an environment requiring instant and accurate decisions, demanding instant reading of players’ reactions as well as intimate knowledge of tables to detect cheating or card counting. Furthermore, they are responsible for many administrative tasks like player ratings sheets, table fill and credit slips as well as shift reports that require instantaneous processing.
Pit bosses (also referred to as pit managers or supervisors) oversee operations for their specific area on the casino floor, monitor dealers for errors and fatigue, handle complaints from players and deal with complaints that come their way. Their job requires excellent math and people skills.
Craps box people (also referred to as ladder men) sit a step below in an organization chart and oversee only one crew of dealers on an assigned game of craps. They are accountable for a significant percentage of a casino’s gross profit as well as having the difficult task of balancing players’ wins and losses.
Slot Attendants
Slot attendants also ensure machines are working as expected and that customers receive their cash or token payouts on time. In addition, slot attendants handle jams or malfunctions in bill feeders, ticket printers or blackouts in addition to computing any deductions from jackpots.
Pit bosses oversee all aspects of table games department including training dealers and coaching them on player interaction and coaching, monitoring game protection issues such as card counting and cheating, overseeing table fills/credits/fill-backs, as well as producing daily shift reports.
Casino floor attendants act like more professional version of bouncers, patrolling their area and projecting an air of authority that might make troublemakers think twice before breaking rules. When players behave inappropriately or threaten other guests and attendants, security will likely be called immediately – as is typical among casino employees, who must feel at ease handling large sums of money.
Slot Hosts
Casino hosts can often only enter this profession with experience from within different service departments. Casino hosts serve as high-level managers of gaming operations in casinos, overseeing activities such as food and beverage service, security measures, worker training programs and any other aspect necessary for running one successfully.
They specialize in handling paperwork as well as performing other duties such as reviewing dealer performance reviews, coaching and training dealers, dealing with guest complaints and issues and escorting players to tables. Furthermore, these managers tend to dress better than pit bosses while sometimes acting as bouncers by patrolling their area and projecting an aura of seriousness that should prevent would-be trouble makers from trying any illegal acts on the floor. Furthermore, these managers deliver event invitations to loyal players as well as offering customer service for players that may need it – making these roles very appealing indeed for so many casino workers!
Craps Box People
Pit bosses oversee dealer operations during each shift by rotating a group of dealers through their shift and supervising overall dealer operations in their assigned pit. They train dealers in customer service, coaching and game protection. Furthermore, they manage paperwork such as player rating sheets, table (chip) inventory counts, fill and credit slips as well as MTL/CTR documents as well as shift reports.
Casino management serves as the face of the operation on the floor and welcomes guests as they enter. They oversee dealers coming and going from breaks, and deal with any problems at tables such as player complaints or misdeals that arise.
Pit dealers usually remain within their designated pit area and monitor for any signs of trouble such as an intoxicated patron, fight or anyone trying to cheat at the games. Furthermore, they are responsible for hiring and training new employees as well as creating work schedules, authorizing time off requests and overseeing payroll for their team of pit dealers.